In today’s rapidly changing digital world, it’s essential to have IT Support within every business environment. No matter what size, whether it’s a one-person business or a business that has several different departments, IT Support is a necessary factor to take into consideration.
MGC has compiled an expert team of proven IT experts to help you resolve your IT issues and/or help enhance your Cybersecurity.
Through MGC’s IT partner, outsourcing your IT Support to a Managed Service Provider (MSP) can save your business money, enhance your business security, free up more of your time, improve productivity, and bring a diverse skillset to your organisation with unique problem-solving abilities.
The traditional “Break-fix” IT Support model fixes problems as they crop up meaning that something needs to go wrong before you receive any service, resulting in an inevitable reduction in IT performance, loss of revenue while you wait for the problem to be fixed, and expensive call-out charges.
An MSP takes a proactive approach to managing your technology infrastructure, vastly reducing the need to react to issues or put out fires. Being proactive allows many issues to be identified and corrected before they become problems.
Cybersecurity risk is also increasing, driven by global connectivity and the usage of cloud services, like Office 365, to store sensitive data and personal information. Therefore, have you asked yourself:
An MSP will take all these headaches away from you by ensuring you are covered with:
Get on with running your business in the knowledge that your IT systems are operating, secure and up-to-date.
Having access to our preferred MSP also gets you access to lots of solutions that can benefit your business, including:
Our MSP will remotely manage your IT infrastructure and/or end-user systems, typically on a proactive basis and under an affordable subscription model. The typical Managed IT Services provide network monitoring, during business hours, of all your IT infrastructure.
Our MSP’s typically uses Remote monitoring management (RMM) tools that are designed to help managed IT service providers remotely and proactively monitor client endpoints, networks and computers. This is also now known as or referred to as remote IT management.
To deploy RMM, a small footprint often called an “agent” is installed on client workstations, servers, and other endpoints. These agents then feed information about machine health and status back to the MSP. This gives the MSP insight into client networks, provides the ability to keep machines maintained and up-to-date, and proactively stay ahead of issues and resolve them remotely – without the need to go out to a client’s office.
GET IN TOUCHHere are 4 reasons why you need a Managed Service Provider (MSP)
MSP’s have a client base that runs into a variety of IT challenges. The techs/geeks supporting these clients will learn how to overcome them and how to prevent them in the future. Techs do not like fixing the same issue repeatedly, so they will apply what they have learned to all their clients.
An in-house IT professional does not have the exposure the MSP has, so when they do run into an issue, the fix might take longer as they learn to work through the problem.
Small businesses often rely on a “computer-savvy” staff member to handle their IT support. These staff members are not IT experts and are resolving issues in a reactive fashion as they occur. A dedicated IT expert has the time and resources to anticipate hardware and software upgrades, as well as to protect a company from the latest security threats.
A good Managed Service Provider is a good resource for all your IT needs. Along with installing and monitoring your security features, they’ll make sure your operating systems are up to date, and they’ll advise you on the newest, best tech.
Whereas an IT professional may know about one industry or just one business, MSPs are well versed across the board. They’re your partner, and they will want to help your company grow, evolve, and remain productive.
Tech issues are a leading cause of unproductive meetings. Furthermore, safety and support mean nothing if your company can’t stay online. But with the help of our IT support team, you’ll always have a plan to keep your company running. And our MSP’s increased security measures will decrease your chances of going offline at all.
What are you waiting for? Contact MGC now on to arrange an introductory fact-find call to establish your current and future IT requirements.
GET IN TOUCHA car dealership with two branches had an Avaya telephone system purchased and maintained through BT and were not happy with the high call charges.
A national recruitment company with 12 branches who had already chosen MGC to provide a Hosted VoIP telephone solution for them, asked MGC to help them with their energy procurement.
An existing energy and telecoms’ client who runs two retail shops asked MGC to review his merchant card services’ account which was coming up for renewal.