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Remote IT Support

Remote IT Support

Get in touch today and learn how Maxwell Grant Consultancy can support your business with day-to-day IT Support. 

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Unrivalled knowledge & expertice
Unrivalled knowledge & expertice
Safety net with no costly overheads
Safety net with no costly overheads
Online security & Cybersecurity
Online security & Cybersecurity
Full suite of Industry sectors covered
Full suite of Industry sectors covered

IT Remote Support

In today’s rapidly changing digital world, it’s essential to have IT Support within every business environment. No matter what size, whether it’s a one-person business or a business that has several different departments, IT Support is a necessary factor to take into consideration.

MGC has compiled an expert team of proven IT experts to help you resolve your IT issues and/or help enhance your Cybersecurity.

Through MGC’s IT partner, outsourcing your IT Support to a Managed Service Provider (MSP) can save your business money, enhance your business security, free up more of your time, improve productivity, and bring a diverse skillset to your organisation with unique problem-solving abilities.

The traditional “Break-fix” IT Support model fixes problems as they crop up meaning that something needs to go wrong before you receive any service, resulting in an inevitable reduction in IT performance, loss of revenue while you wait for the problem to be fixed, and expensive call-out charges.

Let us take your IT headache away

An MSP takes a proactive approach to managing your technology infrastructure, vastly reducing the need to react to issues or put out fires. Being proactive allows many issues to be identified and corrected before they become problems.

Cybersecurity risk is also increasing, driven by global connectivity and the usage of cloud services, like Office 365, to store sensitive data and personal information. Therefore, have you asked yourself: 

  • Are my computers fully up to date and patched?
  • Is my Anti-Virus working as it should and up to date?
  • Is my data backed up and protected?

An MSP will take all these headaches away from you by ensuring you are covered with:

  • Remote Management & Monitoring
  • Security Patch Management
  • Endpoint Anti-Virus Protection
  • Backup Solutions and Monitoring
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Unrivalled knowledge & expertise on tap

Get on with running your business in the knowledge that your IT systems are operating, secure and up-to-date.

Having access to our preferred MSP also gets you access to lots of solutions that can benefit your business, including:

  • IT Support Helpdesk (24/7) ?
  • IT Infrastructure
  • System Monitoring
  • Cloud Solutions
  • Business Continuity & Backups
  • Cyber Security
  • IT Consultancy
  • Microsoft Office 365
  • Google Workspace?
  • Firewall / Perimeter Security
  • Network and Data Security
  • IT Audits
  • User Awareness Training
  • Cyber Essentials Certification
  • Endpoint Security
  • Mobile Device Management
  • Managed Wi-Fi Solutions
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Your IT safety net with no costly overheads.

Our MSP will remotely manage your IT infrastructure and/or end-user systems, typically on a proactive basis and under an affordable subscription model. The typical Managed IT Services provide network monitoring, during business hours, of all your IT infrastructure.

Our MSP’s typically uses Remote monitoring management (RMM) tools that are designed to help managed IT service providers remotely and proactively monitor client endpoints, networks and computers. This is also now known as or referred to as remote IT management.

To deploy RMM, a small footprint often called an “agent” is installed on client workstations, servers, and other endpoints. These agents then feed information about machine health and status back to the MSP. This gives the MSP insight into client networks, provides the ability to keep machines maintained and up-to-date, and proactively stay ahead of issues and resolve them remotely – without the need to go out to a client’s office.

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Why should I use an MSP for my IT?

Here are 4 reasons why you need a Managed Service Provider (MSP)

  1. MSP’s have a depth of proven knowledge and expertise.

MSP’s have a client base that runs into a variety of IT challenges. The techs/geeks supporting these clients will learn how to overcome them and how to prevent them in the future. Techs do not like fixing the same issue repeatedly, so they will apply what they have learned to all their clients.

An in-house IT professional does not have the exposure the MSP has, so when they do run into an issue, the fix might take longer as they learn to work through the problem.

  1. Kiss goodbye to costly IT staff overheads

Small businesses often rely on a “computer-savvy” staff member to handle their IT support. These staff members are not IT experts and are resolving issues in a reactive fashion as they occur. A dedicated IT expert has the time and resources to anticipate hardware and software upgrades, as well as to protect a company from the latest security threats.

  1. MSP’s are scalable with your business

A good Managed Service Provider is a good resource for all your IT needs. Along with installing and monitoring your security features, they’ll make sure your operating systems are up to date, and they’ll advise you on the newest, best tech.

Whereas an IT professional may know about one industry or just one business, MSPs are well versed across the board. They’re your partner, and they will want to help your company grow, evolve, and remain productive.    

  1. MSP’s will improve business efficiency

Tech issues are a leading cause of unproductive meetings. Furthermore, safety and support mean nothing if your company can’t stay online. But with the help of our IT support team, you’ll always have a plan to keep your company running. And our MSP’s increased security measures will decrease your chances of going offline at all.

What are you waiting for?  Contact MGC now on to arrange an introductory fact-find call to establish your current and future IT requirements.

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Client Testimonials

"Mark has supported my accountancy business for more than 12 years. We recommend his consultancy services to all our clients including merchant card services, finance, IT services and support, gas and electricity tariffs, photocopiers, business and general insurance services and others.

Mark and Maxwell Grant Consultancy recently arranged and oversaw the transfer of our office telecoms to a fully hosted cloud system including connectivity. I was delighted with the seamless and effortless transition. It now provides our business with a quality and flexible solution!

Mark always provides a simple and stress-free process with his professional management. Looking forward to his help with many more projects for us or our clients in the future."

Managing Director, Gold Accountants Ltd

"My two estate agent’s businesses span two different counties and we have used Maxwell Grant Consultancy for several years now, who have no doubt saved us a lot of money over the years by managing all our utility accounts.  Mark is superb and I wouldn’t hesitate to recommend him and his company."

Director, Boatwrights Estate Agents.

"Maxwell Grant Consultancy have helped me and my clients save considerable amounts of money on telecoms, broadband, mobiles, energy and photocopying services. The Suppliers that Maxwell Grant Consultancy work with are all easy to contact and communicate with, as this was an area which we had struggled with previously. We can now focus on other business projects rather than trying to get in contact with large service providers, trying to get through complicated switchboards to speak to someone. Mark himself also goes out of his way to be available and bridge the gap if something isn’t going quite as expected with one of his partners. Many of my clients have not only been able to save money but have got a much better service and product by using Maxwell Grant Consultancy to obtain these various services."

Chris, Director, CTech IT Solutions

“I would like to thank Mark from Maxwell Grant for the help he provided in getting my utilities provider changed. Mark’s service was efficient and professional and it was a pleasure to deal with him. I would be very happy to recommend Maxwell Grant to anyone else.”

Senior Partner, St. James’s Wealth Management.

“Maxwell Grant was recommended to us some two years ago whilst we were in the process of carrying out a general review of usage and spending in relation to telecommunications. Apart from the cost savings that have been made, we are able to understand our usage better from the trend analysis provided. Maxwell Grant has continued to be involved in terms of both ongoing review and in ensuring that the service provided by our new providers is maintained at the level that we expect. Our contact with Maxwell Grant has remained the same since our first meeting and that, coupled with regular contact, has enabled a relationship of mutual trust and respect to be formed.”

Managing Director, TH Kenyon plc.

“After an initial meeting with Maxwell Grant, they proposed a telephone business package which resulted in a 40% saving against our previous telecom company. The changeover was seamless and it’s great to know that if we do have any problems we have our own account manager who we can contact. I have no hesitation in recommending Maxwell Grant.”

Managing Director, Rob Beale Ltd.

“Mark has arranged our landline and mobile contracts for the past 5+ years and has always been pro- active and considerate to our company’s requirements. Maxwell Grant is always easy and a pleasure to deal with and can be regarded as 100% trustworthy in getting the best value for money in the marketplace.”

Managing Director, Orostream International Contracts.

“We have worked with Maxwell Grant for the last seven years. They saved us over 40% on our telecom costs and continue to be proactive by arranging regular review meetings to ensure that we are still on a competitive package. We have recently moved office and Maxwell Grant recommended a Hosted VoIP solution which we are delighted with. I would have no hesitation in recommending Maxwell Grant to any company wanting to review their costs.” 

Managing Director, Eastprint.

“Thanks to everyone at Maxwell Grant. Not only was switching my business utility accounts quick and easy, but it’s already saving me hundreds of pounds. A professional service from start to finish!”

Managing Director, Bassets Sales and Lettings.

“As the Head of Facilities Management at Surrey and Sussex NHS Trust, I asked Maxwell Grant to review our telecom estate. They saved the Trust over £150,000 annually which equated to a 53% cost saving. We achieved these savings with no disruption and no decrease in staffing resources and I would recommend Maxwell Grant to any organisation seeking to reduce their procurement costs.”

Head of Facilities, Surrey and Sussex NHS Trust.

“We contacted Maxwell Grant to review our telephony costs as we felt it was impossible to review them ourselves as we did not have the in depth knowledge of the market. After giving them details of our existing costs they provided us with a detailed audit clearly setting out our existing costs and savings that we would make by changing providers. Mark Shearring has continued to monitor our progress; for a recruitment business such as ourselves operating in a fast moving sales environment it is absolutely vital that we have a high quality reliable telephony service.”

Financial Director, Berry Recruitment.

“We have used Maxwell Grant to review our current utility contracts. Not only have they provided us with an exceptional, straight-forward service with constant feedback on their progress, they have also saved us money on our utilities – a refreshing result in the present economic climate where prices are often increasing. As part of the latest renewal negotiation, they have also enabled us to have our previous sizeable deposit returned.
It’s hard to find a transparent, honest, courteous and prompt service provider like Maxwell Grant – I would recommend them to anyone.”

Financial Controller, Instrument Technology Ltd.

“Following recent notification of large increases in our credit/debit card merchanting charges we were recommended to contact Maxwell Grant – Independent Banking Advisers. They were quickly able to carry out a free of charge assessment which resulted in a reduction in charges almost back to pre-increase rates. We have no hesitation in recommending their services.” 

Dealer Principal, Kennedy Brothers Ford Dealer.

“We have been extremely pleased with the cost savings achieved by using Maxwell Grant. Mark is always easy to contact and because of the trust that has been created between us, we are content to leave the telecoms side of the business to Mark leaving us to concentrate on what we do best, running a successful bar and restaurant business.”

Financial Controller, Barworks

Latest Case Studies

Telecoms Solution for Car Dealership

Telecoms Solution for Car Dealership

A car dealership with two branches had an Avaya telephone system purchased and maintained through BT and were not happy with the high call charges. 

Energy Solution for a National Recruitment Agency

Energy Solution for a National Recruitment Agency

A national recruitment company with 12 branches who had already chosen MGC to provide a Hosted VoIP telephone solution for them, asked MGC to help them with their energy procurement. 

Merchant Card Services’ Solution for a Retail Shop

Merchant Card Services’ Solution for a Retail Shop

An existing energy and telecoms’ client who runs two retail shops asked MGC to review his merchant card services’ account which was coming up for renewal. 

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